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| Order Processing
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| All orders will be processed within 1-3 business days (excluding Holidays) after receipt of order. All Gas Cylinders are shipped direct from the Factory's Oldsmar, Florida location. If a product is not in stock, we will inform you via e-mail along with an estimated ship date. On multiple item orders, we will ship your order complete, unless you specify that you would prefer that we ship “partial orders” (additional shipping charges may apply). Please note, products may be shipped from several warehouses. Orders for products shown to be in stock, but later determined to be out of stock may be cancelled within 48 hours of receipt of our delayed delivery notification. Order status can be checked at anytime, please see Order Status information below.
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| Minimum Order Policy - Our minimum order amount is $50.00
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| Shipping Policy US & Canadian Customers
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| All products will be shipped via FedEx Ground by default, unless we are otherwise instructed. Ship-To's must include a street address. FedEx will not ship to Post Office Boxes. Please note, shipping via Ground service can take between 3 and 10 business days, based on your location. FedEx Priority service is available upon request.
Important Note: Freight Charges for all orders which include one or more Gas Cylinders will include $27.50 FedEx imposed Hazardous Material Handling fee... This fee will be included with your total amount due at checkout.
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| Shipping Policy International Customers
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| Sales are limited to customers with billing and shipping addresses located within the United States. International customers (excluding Canadian Customers) should send inquires to our parent company, Cross Instrumentation via our contact page.
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| Order Status
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Order status can always be checked online, by selecting "Order Tracking" and entering the e-mail address you used for the order. Order Status terminology is shown below:
Payment Received: Shortly after completing your order and payment, you will receive an automated email confirmation and order summary from us. We receive a duplicate copy which notifies us that there is an new order pending.
Pending Customer Confirmation: Our first step after receiving a new order is to review the billing, shipping and product information contained within the order for validity. We look for specific inconsistencies within orders that may be an indicator of possible fraud. Not all orders are placed in the Pending Customer Verification status, but if your order is, please contact us by telephone within 5 business days to verify your identity and the validity of your order. More importantly, please don't be offended by this precautionary step! This policy was put in place to protect both you and us.
In Process: Once validity of an order has been established, our next step is to update the order status to: "In Process". This means that we have received and accepted your order and have begun to process it within our systems. Our goal is to complete and ship your order as quickly as possible. Orders for in-stock items are typically shipped within 24 hours (following business day if received after hours). Customers ordering items that may incur some delays in production and/or shipping will be contacted via email and/or phone with an estimated ship date.
Ready to Ship: Once processed, orders for in-stock items or products ordered specifically for you that have arrived at our fulfillment center will generate a warehouse "Pick Ticket". Once a pick ticket has printed, orders are updated to "Ready to Ship" and are typically shipped that same day.
Shipped-Order Complete: Once an order physically ships, your order status will be updated to "Shipped-Order Complete" and you will be notified of this final status update via an automated email. Included in this message is a note informing you that your order has shipped along with a tracking number (if available) and contact information for us. In some instances, carriers may not have current information on the respective tracking information for several hours after the products leave our facility. Products drop-shipping direct from the factory will typically show a tracking number of "Factory Drop-Ship".
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| Product Availability
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| The factory makes every effort to maintain our inventory at levels that are adequate enough to fill your order from stock. That said, if your product needs are urgent, we highly recommend that contact us prior to placing your order to check on lead times and/or availability of the product(s) you plan to purchase.
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| Product Pricing
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| BuyCalGas.com is committed to offering you high quality products at competitive prices. From time to time, we will run special promotions that will impact pricing on several or all products.
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| Sales Tax
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Sales tax will be included on invoices shipping and/or billing to the following states: Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and West Virginia. Please note that the sales tax (if applicable) included in your total is an estimated amount based on the maximum combined state and local taxes listed for your state. Your final invoice/credit card receipt will reflect the actual sales tax charged to your account and that amount will be based on the most current tax data for your specific Ship-To location.
Resellers located within these states who have provided us with a valid State Sales Tax Exemption will not be invoiced for state sales tax. We must have your valid certificate to exempt you from sales tax. No Exceptions!
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| Return Policy
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| General Returns
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Due to the nature of this product, along with the Hazardous Material shipping restrictions imposed by all of the major carriers (UPS, FedEx, DHL, etc…), Gas Cylinders purchased at BuyCalGas.com are Non-Returnable and all sales of these products are considered final. In addition, these same carriers prohibit both Cross Instrumentation and GASCO Affiliates, LLC from issuing a call tag for the pick-up of any gas cylinder (empty, partially full, completely full and /or new).
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| Warranty Returns:
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| Warranty Periods vary from 6 to 15 months depending on the gas, mixture and concentrations. Because of the return restrictions imposed by the shippers, it is virtually impossible to evaluate defective cylinders at the factory for warranty purposes.
If you believe you have a warranty issue with any gas cylinder purchased from BuyCalGas.com / Cross Instrumentation, please contact us first with full details on the nature of your problem. We will first determine if the cylinder is still within the published warranty period and if so, we will then discuss your request with the factory to determine a course of action. If the problem is determined to be a valid warranty issue, an identical replacement cylinder will be shipped to you, direct from the factory at no charge to you.
Customers/End Users who are currently Haz/Mat Certified by UPS, FedEx, etc, to ship gas cylinders may return their their defective products direct to the factory for evaluation. Remember to contact Cross Instrumentation for Warranty Return Instructions first! Do not return cylinders to the factory without prior authorization.
Under no circumstance should Gas Cylinders (new or used) be shipped to Cross Instrumentation. Any item considered to be Hazardous Material by the respective carrier(s) will be refused at our dock and returned to you at your expense.
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